Unable to install

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  • #2589

    We are having an issue running this to test it. We are running on a test server in our production environment, a Windows 2018 server that has Lync Core Components installed and has access to our Lync environment. When we attempt to install on this server, we get the following error:

    “An Internet connection is required to validate your license. Please make sure that you can access https://theucguys.com, and try again.”

    None of our servers in the production environment are allowed by security policy to have Internet access via port 80 or 445. Is there a way to overcome this issue?

    Site Admin

    Hey Steven,

    As of now the only option we have for product activation is over the internet on port 443 (SSL). I understand that this may be an issue for some, so we will look at implementing an offline method in a future release. Apologies that we cannot assist at this time, and thank you very much for taking the time to provide feedback.

    The UC Guys

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